Tqm - Forward - Essay by Teamevolved

TOP ESSAY WRITING SERVICES REVIEWS


Rank
Service
General
Prices

1
  • Since 2008
  • Free revisions
  • Money-back guaranty
  • Up to 5% for the first order. Up to 15% for the orders starting from 2nd

from $9.97/pp

visit site

2
  • Since 2009
  • Free title page, revisions
  • Discount policy
  • Satisfaction guarantee
  • More than 100 000 orders delivered

from $9.97/pp

visit site

3
  • Since 2010
  • PhD holding authors only
  • SMS notifications & VIP support
  • Discount policy

from $22/pp

visit site

4
  • Since 2010
  • 24/7 support team
  • More than 500 writers
  • Money-back guaranty
  • Up to 15% discounts

from $9.97/pp

visit site

 

My Account
Anti Essays

Welcome

Anti Essays offers essay examples to help students with their essay writing.

Sign Up

Tqm - Forward Essay

Open Document

Below is an essay on "Tqm - Forward" from Anti Essays, your source for research papers, essays, and term paper examples.

TOTAL QUALITY MANAGEMENT
The Origins of TQM TQM was first introduced by Feigenbaum in 1957, but more recently various quality Gurus have enhanced and developed the notion. It is important to understand the contributions made by these quality gurus to help understand the origins. Armand FEIGENBAUM - was a doctor in the Massachusetts Institute of technology in the 1950’s and he defined TQM as: ‘An effective system for integrating the quality development, quality maintenance and quality improvement efforts of the various groups in an organisation so as to enable production and service at the most economical levels which allow for full customer satisfaction’. W.E.DEMING - asserted that quality starts with top management and is a strategic activity. Deming’s philosophy is that quality and productivity increase as process variability decreases (a decrease in the unpredictable). In his 14 Points for quality improvement he emphasised the need for statistical control methods, education, openness, purposeful improvement and participation: Create constancy of purpose Adopt new philosophy Cease dependence on inspection End awarding business on price Improve constantly the system of production and service Institute training on the job Institute leadership Drive out fear Break down barriers between departments Eliminate slogans and exhortations Eliminate quotas or work standards Give people pride in their job Institute education and self-improvement programme Put everyone to work to accomplish it.

3. J.M.JURAN - tried to get organisations to move away from the traditional manufacturing-based view of quality ‘as conformance to specification’ to a more usedbased approach, for which he created the phrase ‘Fitness for Use’. He pointed out that a dangerous product could conform to specification but would not be fit for use. Juran was concerned with management activities and the responsibility for quality, but was also concerned about the impact of individual workers and involved...

Show More


Related Essays

Citations

MLA Citation

"Tqm - Forward". Anti Essays. 16 Jan. 2018

<http://anties.wressy.com/free-essays/Tqm-Forward-187125.html>

APA Citation

Tqm - Forward. Anti Essays. Retrieved January 16, 2018, from the World Wide Web: http://anties.wressy.com/free-essays/Tqm-Forward-187125.html